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[Slashdot] - IBM is Deploying Its Watson AI to Help Governments Answer People's Covid-19 Questions

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Digital Trends reports: IBM's question-answering Watson A.I. is most famous for whooping the butt of human champions on quiz show Jeopardy. Now, IBM has repurposed its famous creation to help government agencies, health care organizations, and academic institutions around the world cope with the massive overload of questions that citizens have about the COVID-19 pandemic. This is the first time that Watson has been used to help in a pandemic scenario. A coronavirus-focused version of the Watson A.I. has been called into service as a virtual agent in places including Arkansas, California, Georgia, New York, and Texas in the United States, as well as the Czech Republic, Greece, Poland, Spain and U.K. It is capable of answering locally relevant questions, ranging from those about coronavirus symptoms and testing specifics to queries on things like social distancing. These consistent and accurate responses can be provided to citizens via voice calls or text chat... Watson Assistant for Citizens pulls data from a range of external sources — local, national, and international. Digital Trends got an interesting response from one consultant at IBM Watson Health who's an expert on digital health for the World Health Organization. "Our team is currently adding responses to psychological questions, by which a virtual nurse can help people to deal with their fears and emotional problems and provide comfort to them in these times."

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