Sonos accidentally shipped customers extra speakers and charged them for it

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Photo by Dan Seifert / The Verge

Some customers who recently ordered speakers from Sonos’ website received more than what they ordered, which normally wouldn’t be something to complain about — but Sonos charged extra for the devices sent in error and wants them back. While Sonos is providing users with a refund for the additional charges, some are still disappointed they weren’t offered a discount for the inconvenience of dealing with a problem they didn’t cause.

Two separate users reported the issue to The Verge. In both cases, they placed an order for a single Sonos Move and received three. There are plenty of other reports in a thread on Reddit that indicate the issue affects more than just the Move — other users ordered the Roam and Ray, with some saying they...

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