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Honda is making financial service workers go into the office during the pandemic

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acastro_200416_1777_honda_0001.0.jpg Illustration by Alex Castro / The Verge

Automakers are letting hundreds of thousands of customers around the country defer loan and lease payments during the pandemic, offering a small bit of financial relief in a dramatically uncertain time. But customers who call Honda of North America to ask for one of these deferrals are likely talking to a representative who’s still working in one of the company’s regional offices, because it’s making many employees come into these offices despite local stay-at-home orders, The Verge has learned.

Honda’s financial services division has told employees across its nine regional offices that they are considered “essential” workers because the various state orders allow “financial institutions” to continue business as usual. Honda has also...

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