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Zapiet: Merchant Support Specialist - Americas

Admin
in Online Remote Jobs

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Headquarters: United Kingdom
URL: https://www.zapiet.com/

The Role
We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.

Who We're Looking For
Required Qualities
  • A patient, empathetic professional with a great sense of humour
  • Exceptional written and verbal communication skills in English
  • Tech-savvy and proficient with SaaS applications
  • Proven Shopify experience
  • Familiarity with Microsoft Teams and O365 suite applications 
  • Flexibility to work across Americas timezone, including weekend availability
  • Strong independent working style with high self-motivation
  • Availability in later Americas time zones
Bonus Qualifications
  • Fluency in a second (or third) language
  • Additional e-commerce platform experience
Key Responsibilities
  • Provide comprehensive customer support across multiple channels: 
    • Email
    • Live chat
    • Social media
    • Telephone support
  • Conduct personalized onboarding and setup sessions via video calls
  • Develop and maintain help documentation and tutorials
  • Analyse and track feature requests and support trends
  • Contribute to continuous improvement of our support processes
Why Join Zapiet?
  • Work with a self-funded, profitable company that prioritizes customer success
  • Collaborate with an international team spanning 15 countries
  • Make a meaningful impact on company growth
  • Enjoy a dynamic, meeting-light work environment
  • Opportunity for significant personal and professional development
Our Global Footprint
  • Supporting over 10,000 merchants worldwide
  • Team members in 15 countries
  • 24/7 coverage across global time zones
  • Cutting-edge e-commerce solutions
How to Apply

If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!

Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-americas

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