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Sony clears up when and how it’ll listen to recordings of PS5 voice chats

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acastro_200318_1777_ps5_0001.0.jpg Illustration by Alex Castro / The Verge

Sony has clarified more details surrounding a controversial new PlayStation voice chat recording feature, first mentioned in its recent 8.0 update earlier this week, after some users were led to believe the company would be actively recording and moderating conversations among private groups.

In a new blog post published Friday, Catherine Jensen, Sony’s vice president of global consumer experience, admits the company “should have more clearly explained why this function was being rolled out.”

Jensen now confirms Sony will not be actively listening in on voice chats whatsoever when the feature launches with the PS5 next month. “Its sole purpose is to help in reporting of inappropriate behavior, including actions that violate our...

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